Need Support ?
Our Technical
Support System
Technical
Assistance Line
PBX: +57(1) 3164890 – EXT. 3
Cel: +57 316 286 3896
Our Technical
Support System (SAMM)
Technical
Assistance Line
PBX: +57(1) 3164890 – EXT. 3
Cel: +57 316 286 3896
Our Services
Support & Maintenance
Included in the Project |
5×8 |
7×24 |
| Help Desk – Remote Support |  |
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| Preventive Maintenance (Software) | |
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| Preventive Maintenance (Hardware) | |
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| Corrective Maintenance (On – Site) | |
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| Standard SLA | |
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| Advanced SLA | |
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| 5×8 (Working Hours Support) | |
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| 7×24 (Non-Stop-Support) | |
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| Software Updates Included | |
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| Software Upgrades Included | |
Optionals
DB Backup in the cloud
Proactive Monitoring
On-Site Engineer
On-Site SysAdmin
On-Site High Level Consultant
Profesional Services |
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Included in the Project |
5×8 |
7×24 |
| Technical Implementation | |
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| Initial Configuration | |
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| Modalities Integration | |
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| On-Site Hardware Deployment (WS, Servers, etc.) | |
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| Initial End-Users Training | |
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Optionals
Additional End-User Training (20 hours pack.)
Platform Branding Customization
HIS/CIS Integration (HL7 – FHIR)
Customized Reports (BI)
Extra Professional Services (20 Hours Pack.)