IMEXHS has made an alliance with Happyfox for the launch of the IMEXHS Help Desk platform.

Happyfox is a practical help desk and customer service solution, which thanks to its support ticket system, self-service knowledge base and forums helps to organize your backup process.

IMEXHS is going through an exciting process of digital transformation and expansion, so for its Engineering and Support area, it acquired the Help Desk tool from Happyfox, with which it will be able to enjoy an optimized attention to the requirements coming from your customers and channels, besides giving a new dimension to the post-sale experience that the users of your products will have.

Among the many benefits that Help Desk brings to IMEXHS, as well as to customers and channels, is the ease of creating requirements by simply accessing the Cloud platform, allowing users of IMEXHS products to make their requirements from any device anywhere in the world and make traceability of their solution.

In addition, the new platform also assists in the fulfillment of Service Agreements agreed to in contracts. Another benefit is that the new Help Desk will allow IMEXHS channels to obtain a quick solution to level 1 and 2 complexity requirements, standardizing the support service. Likewise, channels will be able to scale up to level 3 complexity requirements, without the need to make calls or send emails.

In the same way, with the new tool, KPI’s measurement boards can be built in real-time, providing a vision of the permanent evolution of this process.

With the development tool GitHub, Help Desk allows the integration of requirements that are desired to become new product functionalities, through an API, allowing the feedback of the operation to generate evolution and growth of IMEXHS platforms. Help Desk also supports the control and monitoring of information technology and biomedical equipment with a personalized file for each equipment, allowing to associate the requirements and work orders generated by their daily use.

About the new alliance, Pedro Ortiz, IMEXHS Operations Manager, commented: “Within the digital transformation process of IMEXHS and according to the moment of growth and expansion that the company is going through, a new Help Desk tool was acquired for the Engineering and Support Area, with which we will optimize the attention of requirements of our clients and channels and will give a new dimension to the post-sale experience that the users of our products will have”.